Bowlerstore.com Return/Exchange Policy

The Online Return Form must be filled out with as much information as possible for a return/exchange to take place. Please make sure your email accepts email from returns@bowlerstore.com, sales@bowlerstore.com and customerservice@bowlerstore.com. If you do not receive emails from us please check your spam or junk email folder.

1. All returns and/or requests for returns must be made within 15 days of the receipt of the item. The customer must have a return authorization number from Bowlerstore.com. This can be obtained by clicking on the logo above and filling out the information on the form.
2. If an item is correctly delivered as per the order, the customer will incur the cost of returning the item and any additional shipping costs for an exchange of the item.
3. All returned/exchanged items must be returned in NEW condition and in the original undamaged packaging. Shoes must not be worn on any dirty surface, bags must have all tags and plastic coverings, accessories must have all the original undamaged packaging, and balls must be undrilled and not have any grease pencil lines on their surface. If an item is returned and the item is not able to be resold, (shoes worn, roller bag used, original packaging not with item) the item will be returned to the customer at their expense.
4. All returned/exchanged items should be packaged in a fashion so as to protect the original packaging. This is very important because any item or packaging that has been damaged will be sent back to the customer and there will be no future chance of exchange/refund.
5. Items will be refunded/exchanged within 7 days of their receipt by Bowlerstore.com, so long as they have been judged to be in new condition. Drilled bowling balls cannot be returned.
6. Any unauthorized refusal of delivery by the customer will result in the customer incurring any additional delivery charges. All shipping charges will be the responsibility of the customer. The customer will also be charged a 15% restocking fee.
7. Discontinued, Closeout and Special Order items are not subject to return/exchange as long as they were delivered as ordered. Any bowling balls that were ordered with the Standard Drilling Service or the Professional Drilling Service and were received as ordered CANNOT be returned.
8. There is a 15% restocking/exchange fee added to any returned item that was delivered as ordered. If the order was marked free shipping or qualified for free shipping at the time, the restocking fee is 20% for the item(s) returned. The customer will also be responsible for shipping charges on returned or exchanged merchandise if an item is delivered correctly. If an item is delivered incorrectly there will be no exchange fee and Bowlerstore.com will reimburse your method of payment for any shipping costs incurred by the customer.
9. If within the manufacturer's warranty a product becomes defective or it is defective out of the box, the customer may return the product to Bowlerstore.com for a replacement of that product. The customer will be responsible for all shipping costs incurred in this process. It is the Customer's responsibility to know the length and conditions of the manufacturer's warranties - these can be found on the original packaging or by visiting the manufacturer's website.
10. All return/exchanges must be shipped by either UPS, FedEx or USPS with delivery confirmation for proof of delivery to our warehouses.
11. If a customer requests a pin placement and top weight, Bowlerstore.com will have variance in what they ship. The variance is within 1 ounce of the top weight requested and 1/2 inch within the pin distance requested. e.g. If 3 ounces of top weight is requested, Bowlerstore.com can ship anything from 3 ounces to 4 ounces. Same with the pin placement. If the specs are within these parameters, the customer will pay the shipping back to us for the return with a 15% restocking fee. If the specs are not within these parameters, Bowlerstore.com will pay the shipping back to us with no restocking fee.